Thank you for choosing cozylivingessentials.me. We are committed to providing you with high-quality products and a superior shopping experience. If you are not satisfied with your purchase, our money-back policy ensures you can shop with confidence.
Refund Request
You can submit a refund request within 14 days of receiving the goods. The request should be submitted via our customer service email address, including your order number and relevant information.
Return Conditions
Returned items must be in their original condition, including unused, undamaged, and in their original packaging. Some special items may not be eligible for a refund; please refer to the product page for details.
Refund Process
Once we receive your returned item and confirm that it meets the refund conditions, the refund process usually takes place within 2 business days. The refund will be sent to your original payment method.
Shipping Costs
If the return is due to us sending the wrong item or the item having quality issues, we will bear the relevant return shipping costs. If you request a refund for personal reasons (such as dislike, incorrect size, etc.), you will be responsible for the return shipping costs.
Support and Inquiry
If you have any questions during the refund process, please feel free to contact customer service. Our team will be happy to assist you.
Thank you for your understanding and support. We look forward to providing you with more high-quality products and services!